Eq999 Privacy Policy — Your information is completely safe with us

1. Introduction

Eq999 (https://eq999.pro) is an online gaming and entertainment platform serving users in Bangladesh. We believe that protecting the privacy of every user's personal information is our fundamental responsibility.

This privacy policy explains what types of data eq999 collects, how and why that data is used, and the steps we take to keep your information secure. By registering or using our platform, you are considered to have agreed to this privacy policy.

If you have any questions about your privacy, you can reach our support team at any time.

2. What Information We Collect

When you register and use our services, eq999 may collect the following types of information:

3. How Information Is Collected

Eq999 collects your information through various methods. We are committed to being transparent about each of them:

• Directly provided information: Information you provide directly when completing the registration form, verifying your identity, or contacting support.
• Automatic collection: Information collected automatically when you use our website, via cookies, log files, and tracking technologies.
• Payment processors: Transaction data received from payment gateways during deposits or withdrawals.
• Third-party verification services: Information collected with the assistance of third parties through the KYC (Know Your Customer) process to verify identity.
• Gaming software providers: Gaming activity data received from our software partners who power our games.

4. Purpose of Data Use

Eq999 uses your information only for specific, legitimate purposes. We never collect or use data unnecessarily. How your information is used under this privacy policy is outlined below:

• To create accounts, verify identity, and keep services active.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and suspicious activity.
• To provide customer support and resolve issues.
• To meet legal obligations and maintain compliance with regulatory authorities.
• To improve platform services and develop new features.
• To promote responsible gaming and identify problem gambling behavior.
• To send you promotional offers and updates with your consent.

5. Data Sharing Policy

Eq999 never sells your personal information to advertisers or third parties. However, data may be shared in the following limited circumstances:

• Service providers: Payment processors, KYC verification services, and IT infrastructure partners — only the data necessary to deliver the relevant service is shared.
• Legal requirements: Information may be disclosed in response to a court order, government directive, or lawful request from a law enforcement agency.
• Business transfers: In the event of a change in eq999's ownership, data may be transferred to the new entity — however, this policy will remain in effect.
• For protective purposes: Relevant authorities may be provided with information to prevent fraud or illegal activity.

All recipients are contractually obligated to comply with eq999's privacy standards.

6. Cookie Policy

Eq999 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential cookies: These are required to maintain your login session and ensure security.
• Functional cookies: Used to remember your preferences (language, settings).
• Analytics cookies: To collect site usage statistics and improve our services.
• Marketing cookies: To show you relevant offers based on your preferences — you can opt out at any time.

7. Data Security Measures

Eq999 employs industry-standard security technology to protect your data. Our security measures include:

• For all data transfers SSL/TLS 256-bit encryption Use.
• For storage of sensitive data AES-256 Encryption Enforcement.
• To access your account Two-Factor Authentication (2FA) Measures.
• Regular Security Audit and penetration testing.
• For detecting suspicious activity Real-Time Monitoring System.
• Strict at our data centers Physical Access Control।

8. Your Rights

As an eq999 user, you have a number of rights over your own data. We fully respect these rights:

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

9. Protection of Minors

Eq999 is strictly for users aged 18 and above. We do not knowingly collect information from any minor.

• Age verification is mandatory at the time of registration.
• If a user is identified as a minor, their account will be closed immediately.
• If your child has an account, please contact us to have it closed.

10. Data Retention Period

Eq999 does not retain your data longer than necessary. The following retention periods generally apply:

• Account information: Up to 5 years after account closure (as required by law).
• Financial transaction information: Up to 7 years (in accordance with financial regulatory standards).
• Gaming activity: Up to 3 years.
• Support contact: Up to 2 years after issue resolution.
• Cookie data: 30 days to 2 years, depending on the cookie type.

11. Policy Change Notification

Eq999 may update this privacy policy as needed. For significant changes, we will notify you via your registered email or through an in-platform notice.

Continued use of eq999 after any changes have been made will be considered acceptance of the updated policy. We recommend visiting this page regularly.